Refund & Return Policy - HW Dealz

Effective Date: July 21, 2026

Welcome to HW Dealz.

Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

Returns & Replacements

We only accept return or replacement requests in the following cases:

• You receive a damaged product.

• You receive the wrong product.

• The product has a manufacturing defect.

To be eligible, you must contact us within 3 days of receiving your order and provide clear photos or a video of the issue.

Products must be unused and in their original packaging.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind.

• Ordering the wrong product or variant.

• Minor color differences due to screen settings.

• Products that have been used, damaged by the customer, or are without original packaging.

Refunds

Refunds are only issued if:

• Your order was paid in advance and we are unable to deliver it.

• A replacement is not available for a damaged, defective, or incorrect product.

Approved refunds will be processed through the original payment method or bank transfer within 5–10 business days.

Cash on Delivery (COD)

For Cash on Delivery orders, customers are requested to check the package after receiving it. If there is any issue, please contact us within 3 days with proof.

Order Cancellation

Orders can only be canceled before they are confirmed for dispatch. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding refunds or returns, please contact our customer support through our Contact Us page. We will do our best to resolve your issue as quickly as possible.

Thank you for shopping with HW Dealz.